Frequently Asked Questions

What are your opening hours?
You can visit LC Packaging from 8 am until 6 pm. Customers can place orders with us until 2:30 pm for next morning delivery

Do you make your own products?
Currently we produce half of all products we sell. We have our own cardboard factories, FIBC factories and our own printing locations in Europe and Africa. We purchase the remainder of the packaging from our partners, with whom we have a long-term business relationship. We have been doing business with some of our partners for more than half a century!
For more information about our cardboard-box-erecting stations, click here. For more information about our FIBC manufacturing locations, click here.

Can I visit you?
Of course you can visit us, please feel free to contact us and make an appointment. We would be pleased to show you our office and warehouses. Click here to view the addresses for our location.

Can I have one of your brochures sent to me?
LC Packaging has various brochures such as our Agriculture brochure or our FIBC brochure. Besides these brochures, we have our CSR brochure, annual report and product brochures. Are you interested in one of our brochures or documents? Please feel free to contact us.

What does your company do in the area of Corporate Social Responsibility?
Striving for sustainability is an inextricable component of the business operations of LC Packaging, from purchasing and production to staff policy. The fact that we also implement this in practice is evidenced by the certificates that we have been awarded in this area. Please feel free to read more about this subject on our site.

When can I reuse my big bags or FIBCs?
LC Packaging is set up specifically for recycling FIBCs. We encourage our customers to be economical with our natural resources (oil) and would be happy to explore the possibilities with you. For more information click here.

Can I purchase packaging from you if I operate from a country without an LC Packaging branch?
Yes you can! LC Packaging International based in Nieuwerkerk in the Netherlands will handle all of these requests. If you are from a country in Africa, you can also contact LC Packaging Africa in Leuven, Belgium.

Where can I find your general terms and conditions?
You can find our general terms and conditions (for the Netherlands only) here, and you can also download a copy. Should you want these sent out to you, please contact us here.

Where can I lodge a complaint?
LC Packaging has an advanced online complaint management system. We use this to ensure that your complaint is properly acted on and so that we can improve our processes internally. Should you have a complaint, you can report this to your own account manager or sales support. If you do not know who your contact is, you can always submit your complaint here, and we will contact you as soon as possible.

Are all items listed on the website?
No, definitely not.  Specialised products are supplied in different countries and industries and are not always on our website.
Does LC Packaging manufacture all the products it offers itself?
FIBCs and corrugated cardboard are manufactured by LC Packaging, vertically integrated.  All other products are manufactured by our regular manufacturing partners on our instruction.
How do you monitor the quality of the products that are supplied?
LC Packaging has its own quality department where employees work full-time on quality assurance. In addition, we are available at our (own) manufacturing locations throughout the year.

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